Effective Date: August 1, 2024

As a requirement of using the Akela Business Hub, you agree to the following terms and conditions.

Engagement:
Client, by its execution hereof, engages Akela Partners, LLC dba Akela Digital to deliver the Akela Business Hub software as a service package. These Terms and Conditions, are hereinafter referred to collectively as the “Agreement.”

Start Date:

Your start date is the date you agree to these terms and conditions and pay your first monthly fee.

Billing Period:

Each monthly or annual payment is for your subscription for the next period. Once billed, you are not eligible for a refund of the subscription payment.

Renewal Date:

Your billing will renew on the anniversary of your billing date. Either monthly or annually depending on the plan to which you subscribed.

Cancellation:

To cancel your subscription, send an email to [email protected] no less than five (5) days before your Renewal Date.

Credit Card Refunds:

Please do not request refunds from the credit card company. We will honor all cancellation requests. Requesting refunds from the credit card company hurts our business and raises the cost for all customers.

Usage Fees:

The subscription fee covers the basic cost of having access to the software. There are a number of things that have usage fees associated with them.

Making calls is billed at $0.026 / minute

Receiving calls is billed at $0.0085 / minute

Text messages is billed at $0.015 / segment

Text messaging will require A2P 10 TLC registration or significant penalties apply

Local phone numbers are billed at $2.30 / month

Toll-Free phone numbers are billed at $4.50 / month

Email is billed at $0.0014 per email

Conversational A.I. is billed at $0.04 per message.

Voice AI Assistant is billed at $0.25 per call.

Unlimited usage of both Conversational AI and Voice AI is available for $200 per month.

Usage Fee Billing:

New accounts get a credit applied to their account every month as follows:

$4.00 for the Growth Plan - equals approximately 250 text message segments or 2,800 emails.

$8.00 for the Professional Plan - equals approximately 500 text message segments or 5,600 emails.

$20.00 for the Enterprise Plan. - equals approximately 1,250 text message segments or 114,000 emails.

Unused complimentary credits are rolled-over to the next month.

When the usage fee account drops below $2.00, we will automatically re-charge your Usage Fee Account with a minimum charge of $25.00. This charge will be billed to the credit card we have on-file for you.

As your usage charges increase, we will increase your Usage Fee re-charge amount to an amount that is equal to approximately 1 month of usage fees.

Two Week Free Trial:

All new accounts automatically get the first two weeks as part of a free trial. On the 15th day, the first months fee will be charged to your credit card on file.

To cancel your subscription before the free trial ends, send an email to [email protected].

Disclaimers of liability.

IN ADDITION TO ANY DISCLAIMERS OF LIABILITY FOUND ELSEWHERE IN THESE TERMS AND CONDITIONS, Akela Partners LLC SHALL NOT BE LIABLE TO CLIENT FOR INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, LOST PROFITS, WHETHER FORESEEABLE OR BASED ON BREACH OF CONTRACT OR WARRANTY, STRICT LIABILITY OR NEGLIGENCE ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT, NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED IN THIS AGREEMENT.

Akela Partners LLC MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR THIRD PARTY CONTENT OF, OR SOFTWARE, EQUIPMENT OR HARDWARE OBTAINED FROM, ANY THIRD PARTIES.

Akela Partners LLC will not be responsible for results due to any alterations or overwrites made to a website by another party, as Client understands that this can adversely affect the search engine rankings of Client’s website(s), nor for the effect of Client linking to any particular websites without the prior consultation and approval of Akela Partners LLC.